How to chase a late payment
Late payment is normal, so chasing it is not rude. FreeAgent’s research found that only 54% of invoices from UK freelancers and small businesses were paid on time. Most late invoices are forgotten rather than refused, so a clear, friendly reminder is usually enough.
Before the due date
Most of the work happens before an invoice is late. Agree the payment terms before you start, send the invoice as soon as the work is done, and put a clear due date and your payment details on it.
First reminder: the day after it is due
Keep it short and friendly, and assume it was missed. Include the invoice number, the amount, and how to pay, so your client can act straight away.
Hello Sara, This is a friendly reminder that invoice INV-0031 for $158.50 was due yesterday. Could you let me know when you expect to pay? Thank you, Sam
Second reminder: about a week later
Be direct, and ask for a date. A phone call often works better than another message at this point.
Hello Sara, Invoice INV-0031 for $158.50 is now a week overdue. Please could you confirm the date you will pay? If there is a problem with the invoice, let me know and I will sort it out. Thank you, Sam
If they still do not pay
Write down what you have sent and when. Consider pausing further work until the account is up to date. Your next steps depend on the amount and your country, so a local business adviser or small claims service can tell you what is available.
Make it easy for yourself
In Slipbook, open any unpaid invoice and choose “Send a reminder”. It writes the message with the right number, amount, and date. Change anything you like, then send it by WhatsApp or email.
Questions
Should I add a late fee?
Only if it was agreed up front or the law where you are allows it. Check before you add one.
What if the client says they never got the invoice?
Send it again straight away and confirm they have it. Then ask when they expect to pay.
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